Mutual insurance companies were top ranked in terms of the highest customer satisfaction among auto insurers across all 11 regions of the USA in the J.D. Power 2021 U.S. Auto Insurance Study.

The annual survey from global data and analytics company J.D. Power, now in its 22nd year, examines customer satisfaction in five factors (in alphabetical order): billing process and policy information; claims; interaction; policy offerings; and price. The study is based on responses from 38,938 auto insurance customers and was fielded in February-March 2021.