Canadian ICMIF member Gore Mutual Insurance Company (Gore Mutual) has taken significant steps to complete its strategic transformation to become a national insurer. With the national contact centre, the company has expanded its operating model beyond Ontario auto to include personal property insurance services for Ontario and British Columbia. In addition, Gore Mutual has extended the personal insurance product suite into Guidewire InsuranceSuite in Guidewire Cloud to include policy, billing and claims. This means Gore Mutual brokers and their customers now have access to more staff to provide fast, efficient service with additional contact options.