AOA Seminar 2018, Hong Kong
1．Date
Thursday 6th December and Friday 7th December 2018
2．Venue
Royal Plaza Hotel, Junior Ball Room I-II (Level 3)
193 Prince Edward Road West, Kowloon, Hong Kong
3．Host
Asia Affinity Holdings Limited (An associate member in Hong Kong)
4．Agenda
Please be advised that the agenda may be subject to changes.
Day 0 – Wednesday 5th December 2018
| 19.00 – 21.00 | Reception for young staff YOUNG ATTENDEES ONLY
Slow Life
214 Prince Edward Road West, Prince Edward, Hong Kong |
Day 1 – Thursday 6th December 2018
| AOA Board Meeting 08.30 – 10.00 |
INVITATION-ONLY SESSION | ||
| Registration 10.00 – 10.30 |
Junior Ball Room I – II (Level 3) | ||
| Welcome Remarks 10.30 – 10.50 |
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| Keynote Speech I 10.50 – 11.20 |
Head of Capital, Science & Policy Practice
Reinventing the Institution of Insurance in a Networked World |
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| Fireside Chat 11.20 – 11.40 |
Shaun Tarbuck, Chief Executive of ICMIF and Rowan Douglas
Summarizing what the wider insurance industry and then ICMIF members are doing in terms of digital innovation. Where are the big differences between plcs behaviors and those of mutuals? |
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| Coffee Break 11.40 – 12.00 |
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| Keynote Speech II 12.00 – 12.40 |
Principal Financial Sector Specialist Asian Development Bank (ADB) Catastrophe Risks and Regulation of Insurance Markets / |
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| Poolside Chat 12.40 – 13.00 |
Graham Clark, Arup Chatterjee and P. A. Kiriwandeniya
Moderator: Graham Clark |
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| Lunch 13.00 – 13.50 |
La Scala (Level 2) | ||
| Case Study I 13.50 – 14.25 |
Executive General Manager Royal Automobile Club of WA (Inc.) (Australia) Trial of Driverless and Electric Vehicles in Western Australia This session will take the audience of the journey to get the Intellibus®, a fully automated electric shuttle bus, operating safely on public roads, as well sharing key insights from the past two years of operation. This will include discussion of the operating system and on-board technology; route assessment, selection and preparations; and ongoing operational requirements, as part of the safety-first approach. |
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| Case Study II 14.25 – 15.00 |
Head of Digital Transformation NTUC Income (Singapore)
NTUC Income: Our Digital Transformation Journey Digital transformation is about sweeping change. It changes everything about how products are designed, sold, delivered, and serviced. Many enterprises that fail to transform themselves will disappear. But as in evolution, many new and unanticipated enterprises will emerge, and existing ones will be transformed with new business models. Juliana shares NTUC Income’s journey in the pursuit of digital transformation. |
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| Coffee Break 15.00 – 15.20 |
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| Case Study III 15.20 – 15.55 |
Hiroki Ono General Manager, Claims Planning Division JCIF (Japan)
JCIF’s sophistication of claims payment process and optimization of work flow by utilizing AI The present claims payment process is actually a human-centered system depending on the skilled staff. However, in the forecast of the future, Japan will step into a super-aged society with declining population ahead of the whole world. Under such recognition, we will be required to build a business that enables us to maintain stable claims payment process in order to provide a peace of mind for our members continuously in the future. JCIF is promoting business reforms by utilizing IT technology including AI while conscious of compatibility with maintaining co-operative identity. Hiroki Ono introduces a case study of JCIF’s efforts. |
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| Panel 15.55 – 16.20 |
Speakers of Case Study I – III
Moderator: Shaun Tarbuck |
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| Closing of DAY 1 16.20 – 16.35 |
Group Photo Session | ||
| End of Day 1 16:35 |
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| Evening |
Dinner party co-hosted by Asia Affinity Holding Limited and AOA Lamma Rainbow Seafood Restaurant (Lamma Island) |
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Day 2 – Friday 7th December 2018
| 08.00 – 08.50 | Morning Meeting by CEOs and Young Attendees YOUNG ATTENDEES ONLY Junior Ball Room I – II (Level 3) <Split into 4 groups>
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| Keynote Speech III 09.00 – 09.40 |
Chief Executive Asia Affinity Holdings Limited
Building Resilience and Sustainability through digital engagement Exploring the use of technology in helping deliver resilience and sustainability to both the vulnerable and underserved sectors of our community |
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| Special Lecture 09.40 – 10.10 |
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| Coffee Break 10.10 – 10.25 |
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| Case Study IV 10.25 – 11.00 |
Managind Director Zenkyoren (Japan)
Zenkyoren’s strategy on utilization of digital technology The legacy systems we have used for a long time are recently deteriorating its maintainability, and it results in obstacles for us to make information system investments in the new areas. On the other hand, the automobile insurance is about to change drastically with the advent of advanced safety vehicles. |
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| Case Study V 11.00 – 11.35 |
Senior Manager, Digital Finance Department NH Life Insurance (Republic of Korea)
Integrated Business Management through Digital Marketing Platform 1. The Case of Building Digital Marketing Platform based on Online-Insurance |
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| Case Study VI 11.35 – 12.10 |
Head of Online Services FMG (New Zealand)
Enhancing our relationship model online Glenn shares FMG’s strategy and plans to progressively develop an online capability to give clients more choice, convenience and control in the context of their relationship positioning. |
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| Panel 12.10 – 12.45 |
Kevin Angelini and Speakers of Case Study IV – VI
Moderator: Shaun Tarbuck |
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| Introduction to 2019 Auckland Biennial Conference of ICMIF/AOA 12.45 – 12.55 |
Chief Executive FMG (New Zealand) FMG is the host of Auckland Biennial Conference of ICMIF/AOA |
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| Lunch 12.55 – 13.45 |
La Scala (Level 2) | ||||||||
| A Young Leader Journey – Unleashing Potentials through Opportunities 13.45 – 14.15 |
Vice President for Operations (Life) 1 Cooperative Insurance System of the Philippines Life and General Insurance (1CISP) (Philippines)
Jackelyn will share the information and experiences she gained in attending the Young Leaders Program during the ICMIF Biennial Conference of last year in London as well as ICMIF’s Intelligence Committee Meeting and Young Leaders Forum to be held in Finland on 6-9 November 2018. |
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| Case Study VII 14.15 – 14.50 [Canceled] |
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| Case Study VIII 14.50 – 15.25 |
Manuel NGO, MD Director – International Mobility and Operations Department IMA (France)
Head of Market – International Mobility and Operations Department IMA (France) eCall: safer mobility and exemplary public-private cooperation in the area of emergency calling The eCall is a safety device embedded in vehicles, which sends an emergency call automatically or manually. In France, after 1 October 2017, the eCall is processed by a private platform operated by the National Union of Assistance Companies (SNSA); this has been delegated by the government. The regulations will gradually make this device mandatory. |
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| Coffee Break 15.25 – 15.40 |
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| Panel 15.40 – 16.05 |
Jackelyn Ballena and Speakers of Case Study VII – VIII
Moderator: Shaun Tarbuck |
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| Remarks from ICMIF 16.05 – 16.30 |
Chief Executive
Topics including but not limited to the activities of this year, the strategy for the next 4 years, and 2019 Biennial Conference in Auckland |
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| Closing Remark 16.30 – 16.40 |
 Fumio Yanai
AOA Chair, and President of the Board of Directors of Zenkyoren |
・The events marked with light blue color are exclusive for young staff.
5．Who should attend
Executives, managers and staff members of AOA member organizations.
This time, AOA plans to prepare the interactive and networking programs customized to young staff members (basically age 35 or younger) outside the main agenda of the seminar, as our first attempt. Please also consider dispatching young staff, in addition to executives and senior managers.
Regarding the participation from affiliate companies of a member organization and potential members, please consult the AOA secretariat individually.
6．Language
The seminar will be delivered in English and Japanese, which are official working languages of AOA. Simultaneous interpretation services of English-Japanese and English-Korean will be available during the plenary session.
7．Inquiries
If you have any inquiries, please contact the AOA secretariat (intl_zenkyoren@yahoo.co.jp).
